Support
A founder answers support email. Everything people ask before and after buying is here — shipping, returns, the warranty, the membership, and every question from the checkout page.
Built to order. Current lead time: about three weeks from order to delivery.
The contiguous United States, free. Checkout collects a US shipping address; more regions as we grow.
A receipt with the itemised invoice attached as a PDF is emailed after checkout. If it hasn't arrived, email ahmad@hichit.com and a founder will resend it.
One-year limited warranty against defects in materials and workmanship.
It picks up where the return window ends: a defect after the thirty days is covered. Email ahmad@hichit.com with your order and what happened.
The card is a one-time purchase and captures on its own. $9 per month runs the intelligence behind it — transcripts, summaries and next steps, the daily brief, calendar and mail connections, and search.
Billing starts 14 days after checkout. Cancel any time — one email to ahmad@hichit.com does it.
Fleet orders are a conversation with a founder, not a sales team. Tell us the size you have in mind and we'll say plainly whether a fleet makes sense at that number or whether you should just buy cards — Flexbone runs twenty.
returns
Thirty days, free. If chit doesn't earn its keep, send it back.
Within thirty days of delivery. Say which order it is and that you're sending it back.
Returns are free within the contiguous United States.
The card is refunded in full.
Want the membership stopped as well? Say so in the same email.
faq
Everything the checkout page answers, grouped so you can find it.
6 questions
No. There is no wake word and no always-on microphone. It captures only while you are holding the button, and the display shows you when it is.
Yes. A live audio meter runs across the display on the face of the card the whole time it records, and it records only while the button is held. Let go and the meter stops with it.
No. It's a card with a display on its face, and it looks like what it is. Say what you're doing before you press — “Mind if I record this so I'm not taking notes the whole time?” — then hold the button. The meter moves while it records, and everyone at the table can see it.
It reads them so a capture can be matched to the meeting it came from and a next step can become a real event or a drafted reply. You choose which accounts to connect, and you can disconnect them at any time.
Your captures are yours. Delete any one — audio, transcript and summary — in one tap. Your voice is never sold and never used to sell you anything.
Recording laws differ by state, and several require every party's consent. chit only captures while you hold the button — nothing is ambient — but knowing your state's rule before recording another person is on you.
This is general information, not legal advice. Recording law varies by state and by situation, it changes, and only a lawyer in your jurisdiction can tell you what applies to you. chit records only while you hold the button — that is a fact about the device, not a statement that any particular recording is lawful. Recording consent laws by state →
5 questions
chit one if you want it in a card slot and out of the way. chit one Pro if you reach for it constantly and want to find it by feel — it's larger, thicker, and has a faceted face your thumb lands on without looking.
Yes. Silver — bead-blasted natural anodised aluminium. One finish, done properly, on every card: no grain direction, no colourways, nothing to pick and nothing to regret. A swatch row is a way of saying none of them was the point.
No. The card captures on its own. The app is where you read the transcript and the brief.
About a month of normal use between charges, over USB-C.
Yes — it was tuned for a busy street, a full room and a car at speed.
3 questions
The card is a one-time purchase. A $9 monthly membership runs the intelligence — unlimited transcripts, summaries and next steps, the daily brief, calendar and mail connections, and search across everything you've captured.
The card. Hold the button and it still records, membership or not. What stops is the reading — transcripts, summaries, the daily brief, calendar and mail connections, and search pause until the membership is back. Until then you do the reading yourself.
14 days after checkout. The device is charged on day one; the $9 is not. Cancel any time — one email to ahmad@hichit.com does it.
3 questions
The contiguous United States, free. Checkout collects a US shipping address; more regions as we grow.
Thirty days, free. Email ahmad@hichit.com, send it back by mail, and the card is refunded in full. Defects after that are covered by the one-year limited warranty.
Nothing is charged for the membership until 14 days after checkout. Return the card inside thirty days — email ahmad@hichit.com, send it back by mail — and the card is refunded in full; say so in the same email and the membership is cancelled with it.
contact
Every support email lands with a founder — orders, returns, the warranty, cancelling the membership, anything else. One address: ahmad@hichit.com