chit in the field
A plumbing job notes app for scope and change orders
Who carries it: Service plumber
A plumbing job can change between the original request and the work performed on site. Record a deliberate recap of the visit: the scope, observed findings, work completed and questions still open. Review the transcript and summary before using them in your company’s job or change-order record.
A useful visit recap keeps the scope, findings and next office action together.
When a service plumber presses it
- Scope-of-work narration
- camera-inspection findings
- change-order approvals
- code issues
“Licensed plumber, service + repipes; capture fixture models, pipe sizes, and verbal approvals.”
A context like this — typed once into the app — is how chit stops being a generic recorder and starts being yours.
Auto-drafted job notes + material list; permit follow-ups queued.
Approvals and job notes from every truck, searchable in one place instead of living in each plumber's memory.
Keep proposed scope changes separate from approved work, with a reference to the existing approval record.
Keep a scope change easy to trace
A useful plumbing note keeps the original request separate from what the visit established. Begin with the job reference, the area examined and the reported issue. Then describe what you observed, what work you completed and what remains uncertain. If the scope may change, point to the estimate or change-order record used by your business and state which decision is still outstanding. This prevents a proposed task from reading as approved work. When you recap parts or dimensions, say which identifiers still need checking; review the text against the source records before preparing an order. End with the next office action, its owner and a checkpoint. For a return visit, carry forward the same job reference so the next person can find the earlier note. The service-call template below helps organize the handoff while leaving the actual approval, scheduling and ordering decisions in your existing process.
Service call notes template for the handoff to the office
Copy a service call notes template that separates reported issues, findings, work completed, and follow-ups. Includes an example and a spoken recap script.
See the app work
Good questions
What should I include in a plumbing visit recap?
Start with the job reference and work area, then separate the reported problem, observed findings, work performed and next step. Check technical terms, fixture models, pipe sizes and quantities before sharing the note.
How should I document a proposed change order?
Reference your established change-order process and record what is still awaiting a decision. Keep an estimate, a proposed change and an approved instruction clearly distinguished. A spoken recap does not replace the approval record.
Can I use a recap to prepare a material list?
A transcript and summary can be starting material for a list you review. Verify part identifiers and quantities against the job requirements before ordering. Confirm your team’s integration setup if the note also needs to appear in ServiceTitan, Housecall Pro or Jobber.
Is chit recording the whole job?
No. It records only while the button is held — no wake word, no always-on mic. You choose the moments.
Where do a plumbing company's recordings live?
Flexbone has a live deployment of 20 branded chit devices with captures resident in its VPC. Ask the team which deployment options can meet your requirements before choosing a fleet configuration.
Recording laws differ by state, and several require every party's consent. chit only captures while the button is held — know your state's rule before recording another person.
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