chit in the field
chit for auto repair
Who carries it: Service advisor / master tech
Declined work is next quarter's pipeline - if anyone wrote it down.
When to press it
- Customer walkarounds
- tech findings on the lift
- approval calls
- parts holdups
What the end of the day gives back
Approved vs declined work, follow-up list, parts ETA chases.
What a team sees
Advisor sentiment + call volume is the real CSI leading indicator.
Teach it your job
“Service advisor at a 12-bay shop; capture VINs, declined work, and promised callbacks.”
A context like this — typed once into the app — is how chit stops being a generic recorder and starts being yours.
Where the data lives
Approval recordings end authorization disputes; data in the dealer's VPC.
Recording laws differ by state, and several require every party's consent. chit only captures while the button is held — know your state's rule before recording another person.